In brief:
- 17 Seacare Manpower Services staff from 11 schools and ministries, logged in via the Zoom platform to equip themselves with the practical tools and techniques of interaction and engagement to achieve service excellence.
- It was the first time the organisation organised such an event.
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Seacare Manpower Services staff as training facilitators.
For the first time, Seacare Manpower Services organised an online training course ‘Communicate with Confidence’ on 30 November 2020.
A total of 17 Seacare Manpower Services staff from 11 schools and ministries, logged in via the Zoom platform to equip themselves with the practical tools and techniques of interaction and engagement to achieve service excellence. Some were from local primary and secondary schools, the Ministry of Communications and Information (Cyber Security Agency of Singapore); others, meanwhile, were Seacare Manpower’s very own.
The SkillsFuture Singapore (SSG) programme was conducted by Ms Nancy Yoong from Impact Management Seminars. Through presentations, guided discussions, role-play, and group breakout sessions, attendees learned the skills necessary to respond to information received; recognise different communication styles; understand the elements of effective communication; apply effective communication techniques; interpret information and develop summarising techniques, and demonstrate confidence when engaging with others.
Trainees involved in the class participation segment.
Training in progress.
